Omnichannel AI Agent

One AI Agent for Every Customer Conversation.

Answer, qualify, recommend and take action on WhatsApp, Instagram and Messenger.

Growbro's AI agent learns from your business knowledge and joins the conversations your customers already start. Configure it once and use it across your connected channels.

Answer common questions, qualify enquiries, recommend products or services, collect booking details and hand over to your team when a person is needed.

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Key capabilities

Everything Your AI Agent Can Do

A single agent, configured around your business, that works the same way on every connected channel.

Answers From Your Business Knowledge

Give the agent the information customers ask about most, so replies stay relevant to your business.

Add your website content, documents and FAQs
Keep a consistent tone across conversations
Keep answers based on the information you configure

Omnichannel Conversations

Use one agent across the messaging channels your customers prefer.

WhatsApp, Instagram and Messenger from one setup
Same knowledge and rules on every channel
Conversations managed from one place

Lead Qualification

Turn first messages into organised enquiries your team can act on.

Ask the questions you define
Capture name, contact details and requirements
Pass details to connected tools where set up

Product and Service Recommendations

Help customers find what fits their needs without searching through pages.

Share information from your catalogue or service list
Guide customers based on what they tell you
Point them to the right page or next step

Bookings and Callbacks

Collect the details needed to schedule a session, call or visit.

Ask for preferred day, time and contact details
Connect a calendar where the integration is set up
Confirm the details back to the customer

Human Handover

Bring in your team when a conversation needs a person.

Define when the agent should hand over
Share the conversation context with your team
Keep the customer informed during the handover

How it works

How Your AI Agent Works

From setup to live conversations in five clear steps.

Train

Add your website pages, documents and FAQs so the agent knows your business.

Configure

Set the tone, the questions to ask, lead fields and when to hand over to your team.

Connect

Link your WhatsApp, Instagram and Messenger accounts, plus the business tools you use.

Engage

The agent answers customers, qualifies enquiries and guides them to the next step.

Improve

Review conversations and update your knowledge and rules as your business changes.

Use cases

What You Can Do With the AI Agent

Five everyday jobs the agent can take on. The sample chats below are illustrative and keep switching between channels.

Answer customer questions

Handle repeated questions about shipping, pricing, policies and availability using the knowledge you provide.

Replies drawn from your configured information
Links to the right page or policy when needed
Your team stays free for conversations that need a person

Stride Store

AI assistant

Hi, do you deliver to Pune?

10:02✓✓

Hi! Yes, we deliver to Pune. You can see the delivery estimate for your pincode at checkout.

10:02

And what is your return policy?

10:03✓✓

Here are the details:

Returns & exchanges

Read the full policy

View policy

10:03

Message

Qualify new leads

Ask the right questions at the start of a conversation and capture the details your team needs.

Collect requirement, budget and location in chat
Save contact details in an organised way
Send lead details to connected tools where set up

Loomcraft

AI assistant

Hi! Do you make custom furniture?