Abandoned Cart Recovery

Bring Shoppers Back to Their Carts.

Every Incomplete Checkout Is an Opportunity to Reconnect.

Customers may leave a store before completing a purchase because they get distracted, have questions or need more time to decide.

Growbro helps connect supported Shopify cart data with configured recovery workflows, allowing businesses to re-engage eligible shoppers through appropriate WhatsApp messages and guide them back to checkout.

Growbro WhatsApp abandoned cart reminder with a link back to checkout

Trusted by 2000+ businesses

3 Square Marketing
Accurate Ampere
Achivia
Beyond Seen
Bharat Marble Company
DigiVeritaz
Divine Talk
ELT Corporate
Inflyix
Kamkus College of Law
Keddy Edtech
Laxsho
IHM Rohtak
Mythri Tours and Travels
Nubra
Prochem
Reverse Thought Studio
Simple Energy
The Cure Cabin
3 Square Marketing
Accurate Ampere
Achivia
Beyond Seen
Bharat Marble Company
DigiVeritaz
Divine Talk
ELT Corporate
Inflyix
Kamkus College of Law
Keddy Edtech
Laxsho
IHM Rohtak
Mythri Tours and Travels
Nubra
Prochem
Reverse Thought Studio
Simple Energy
The Cure Cabin
Key capabilities

Recover Shopping Opportunities With Connected Workflows

Identify eligible carts, send appropriate reminders and help shoppers return to checkout.

Identify Eligible Abandoned Carts

Use available integration data to identify carts that meet your configured recovery conditions.

  • Use supported Shopify cart data
  • Set your own recovery conditions
  • Focus on carts that are eligible

Send Appropriate Reminders

Trigger supported WhatsApp recovery messages in accordance with applicable consent and messaging requirements.

  • Send supported WhatsApp reminders
  • Follow consent and messaging requirements
  • Use approved message templates

Bring Customers Back to Checkout

Help shoppers return to the appropriate cart or checkout destination.

  • Share a link back to the cart
  • Point shoppers to the checkout route
  • Make the next step clear

Answer Purchase Questions

Use configured AI workflows to assist with product or purchase-related questions.

  • Answer product questions in the chat
  • Reply from your configured knowledge
  • Help shoppers decide with confidence

Reconnect the Customer Journey

Keep relevant follow-ups connected with your broader customer engagement process.

  • Keep follow-ups in the same chat
  • Connect recovery with wider engagement
  • Route to your team when needed

Monitor Available Results

Review the recovery and engagement metrics supported by your integration and analytics.

  • Review supported recovery metrics
  • See available engagement information
  • Understand how your workflow performs
How it works

How Cart Recovery Works

From an incomplete checkout to a returning shopper, in five stages.

1

Shopper adds a product

A shopper adds a product to the cart in your Shopify store.

2

Checkout stays incomplete

The shopper leaves before completing the purchase.

3

Recovery workflow triggers

An eligible recovery workflow triggers based on your configured conditions.

4

WhatsApp reminder is sent

An appropriate WhatsApp reminder is sent to the shopper.

5

Shopper returns to checkout

The shopper returns to the cart or checkout to complete the purchase.

Use cases

More Than a Reminder

A useful recovery experience should help customers make a decision, not simply send another message.

Remind Shoppers About Their Cart

Send an appropriate WhatsApp reminder so shoppers can pick up where they left off.

  • Remind shoppers about items in their cart
  • Share a clear button back to the cart
  • Use approved templates and consent
I

Indigo Thread Clothing

Shopify store

Hi! You left an item in your cart. Ready to pick up where you left off?

Your cart

Denim jacket, size M

Return to cart
11:00
Thanks for the reminder!
11:04✓✓
Happy to help. Tap the button whenever you are ready.
11:04
Will do
11:05✓✓
Message

Answer Questions Before Checkout

Help shoppers who paused because they had a question, using your configured product knowledge.

  • Answer product and purchase questions
  • Reply from your configured knowledge
  • Point shoppers to the right product page
S

Saffron Spice House

Shopify store

Hi! Your spice box is still in your cart.

Your cart

Whole spice box

Return to cart
12:10
Is this box good for gifting?
12:14✓✓
Gifting details are listed on the product page.

Whole spice box

Product details

View product
12:14
Thanks, that helps
12:15✓✓
Message

Guide Shoppers Back to Checkout

Give shoppers a clear way back to the cart or checkout route your integration supports.

  • Share the cart and checkout route
  • Offer a clear button for the next step
  • Let shoppers review their items first
A

Aurora Beauty

Shopify store

Hi! Your cart is ready whenever you are.

Your cart

Face serum, 1 item

Go to checkout
Review cart
14:00
Review cart
14:03✓✓
Here is your cart. You can continue to checkout from there.
14:03
Perfect, thank you
14:04✓✓
Message

Reconnect With Shoppers Who Need More Time

Keep the door open for shoppers who are not ready yet, without pushing them.

  • Keep the cart saved for shoppers
  • Respond helpfully when they need time
  • Let shoppers return when ready
C

Cedar & Sage Soaps

Shopify store

Hi! Your soap set is still in your cart.

Your cart

Handmade soap set

View cart
13:00
I need more time to decide
13:06✓✓
No problem. Your cart stays saved so you can return anytime.
13:06
Thanks for understanding
13:07✓✓
Message

Keep Recovery Connected to the Wider Journey

Connect recovery messages with the rest of your customer engagement, in the same chat.

  • Keep follow-ups in the same chat
  • Share relevant products
  • Route to your team when needed
Z

Zen Yoga Wear

Shopify store

Hi! Your yoga set is still in your cart.

Your cart

Yoga leggings, size S

Return to cart
10:30
I already bought it, thanks
10:33✓✓
Great, thank you for your order! You may like these as well.

More to explore

Related products

Browse now
10:33
Nice, I will take a look
10:34✓✓
Message
Real-world example

One Reminder. A Shopper Back at Checkout.

See how a configured recovery workflow can reach eligible, opted-in shoppers and help them complete their order.

  • Helpful, not pushy

    Messages can mention the items in the cart and answer shopper questions in the same chat.

  • Back to checkout

    Shoppers can return to their cart with a checkout link shared in the conversation.

  • Hand over when it matters

    Shoppers who need extra help can be routed to your team, with the context kept together.

Integrations

Connect Recovery to Your Store and Tools

Link cart recovery with supported commerce, payment and customer-data tools.

Customer channels

Growbro
AI Agent

Your business tools

SRZHG

Business tools

Share conversation details with the tools your team uses.

  • SShopify
  • RRazorpay
  • ZZoho CRM
  • HHubSpot
  • GGoogle Sheets

Need a different tool? Ask our team

Recover opportunities. Improve the shopping experience. Keep customers connected.

Combine relevant product information, appropriate reminders and customer assistance to create a smoother path back to purchase.

Get Started Book a Demo
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  • No credit card needed
  • Setup in minutes
Got questions?

Frequently Asked Questions

Answers to common questions about WhatsApp abandoned cart recovery for Shopify.