Terms of Service

1. Accounts & eligibility

• You must be at least 18 years old and have authority to bind the entity you represent.
• You are responsible for the accuracy of your account information and for the security of your credentials. Notify us immediately at security@growbro.ai if you suspect unauthorised use.
• You are responsible for the acts and omissions of users you authorise on your account.

2. The Services

The Services include lead capture and CRM, AI-powered chat and messaging across WhatsApp Business Cloud API, Instagram, Facebook Messenger, and website widgets, and integrations with Google Workspace (Calendar, Sheets), HubSpot, and Razorpay. We may add, change, or remove features at our discretion; material changes will be communicated where practicable.

3. Acceptable use

You will not, and will not permit others to:

• Use the Services in violation of applicable law, including spam, telemarketing, anti-money-laundering, and consumer protection laws.
• Send unsolicited messages or violate the WhatsApp Business Messaging Policy, Meta Platform Terms, or the Telecom Commercial Communications Customer Preference Regulations.
• Upload or transmit malicious code, scrape or harvest data, or interfere with the integrity of the Services.
• Use the Services to harass, defraud, or harm any person, or to transmit content that is illegal, infringing, or sexually exploitative of minors.
• Reverse engineer, decompile, or attempt to extract source code, except as expressly permitted by law.
• Use AI outputs from the Services to train, build, or improve any competing AI/ML model or product.
• Resell, sublicense, or make the Services available to a third party except as expressly permitted.
• Circumvent rate limits, authentication, or other technical controls.

We may suspend the Services without notice if continued use poses a risk of harm, regulatory non-compliance, or breach of a platform policy.

4. Third-party platforms & end-user notices

• You must comply with all third-party platform terms applicable to integrations you connect — including Meta Platform Terms, the WhatsApp Business Messaging Policy, the Google API Services User Data Policy, HubSpot terms, and Razorpay merchant terms.
• You represent and warrant that you have obtained all necessary rights, consents, and notices from your end users to process their data through the Services, including for AI processing and message storage.
• Where required by law, you must disclose to your end users that they may be interacting with an automated AI agent and obtain any required consent for that interaction.

5. AI features

• The Services include AI features that generate, summarise, or transform content using large language models (currently OpenAI’s API).
• AI outputs may be inaccurate, incomplete, biased, or out of date. You are responsible for reviewing AI outputs before relying on or transmitting them.
• The Services are not a substitute for professional medical, legal, financial, or other regulated advice.
• We do not use your data to train our own AI models, and our LLM provider does not use API content to train its models under its API terms.
• You retain all rights in your inputs. We make no claim of ownership over AI outputs generated for you; however, AI outputs are provided “as is” without warranty of originality or non-infringement.

6. Fees, taxes & auto-renewal

• Pricing is presented on our pricing page and in your order. Fees are payable in advance and exclusive of GST and other applicable taxes, which we will add where required.
• Payment is processed via Razorpay. You authorise us (directly or through Razorpay) to charge your designated payment method for all fees and applicable taxes.
• Auto-renewal: subscriptions renew automatically at the end of each billing period at the then-current rate, unless cancelled before the renewal date. You can cancel from the Billing section of your account or by emailing billing@growbro.ai.
• Price changes: we may change subscription prices with at least 30 days’ notice; changes take effect at your next renewal.
• Refunds: except where required by law, fees paid are non-refundable and we do not provide pro-rata refunds for partial billing periods. Annual plans are non-refundable beyond any explicitly stated trial period.
• Late payment: we may suspend the Services if invoices remain unpaid for 14 days after the due date.

7. Customer content & license

• You own your content. “Customer Content” means data, prompts, messages, files, lead records, and other content you submit to the Services or that we process on your behalf.
• You grant GrowBro a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely as necessary to provide and improve the Services and to comply with law. This license terminates when the Customer Content is deleted, subject to backup retention described in our Privacy Policy.
• You represent that you have all rights necessary to grant this license and that your Customer Content does not infringe third-party rights.

8. Feedback

If you send us feedback or suggestions, we may use them without restriction or compensation to you. You assign to GrowBro all rights in such feedback to the extent necessary to give effect to this license.

9. GrowBro intellectual property

GrowBro and its licensors retain all right, title, and interest in and to the Services, including software, models, documentation, trade marks, and brand assets. Subject to your compliance with these Terms, GrowBro grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the subscription term.

10. Privacy & data processing

Our handling of personal data is described in the Privacy Policy. Where you act as the controller / data fiduciary of personal data of end users we process on your behalf, GrowBro acts as processor / data processor under our standard Data Processing Agreement. Enterprise customers may request the DPA from privacy@growbro.ai.

11. Confidentiality

Each party will protect the other’s Confidential Information with the same care it uses for its own (and not less than reasonable care), use it only to perform under these Terms, and disclose it only to personnel and contractors with a need to know and bound by confidentiality. Customer Content is your Confidential Information.

12. Service availability

We use commercially reasonable efforts to keep the Services available. We do not publish a formal SLA on standard plans; an SLA with availability commitments and service credits may be available on enterprise plans on request. Scheduled maintenance, force majeure, and third-party platform outages (Meta, Google, etc.) may affect availability.

13. Beta features

Features designated as “beta”, “preview”, or “experimental” are provided as-is and may be modified or discontinued at any time. Service availability commitments and indemnities do not apply to beta features.

14. Warranty disclaimer

Except as expressly stated in these Terms, the Services are provided “as is” and “as available”. To the maximum extent permitted by law, GrowBro disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted or error-free, or that AI outputs will be accurate or complete.

15. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, goodwill, or data. GrowBro’s total cumulative liability for all claims arising out of or relating to these Terms or the Services will not exceed the fees you paid to GrowBro in the 12 months preceding the event giving rise to the claim. The foregoing limitations do not apply to: (a) a party’s indemnity obligations, (b) breach of confidentiality, (c) infringement of the other party’s intellectual property, or (d) liabilities that cannot be excluded under applicable law.

16. Indemnification

• By you: You will defend and indemnify GrowBro from any third-party claim arising out of (i) your Customer Content, (ii) your use of the Services in violation of these Terms or applicable law, or (iii) your breach of representations under Section 4.
• By GrowBro: We will defend and indemnify you from any third-party claim that the Services, when used as permitted, infringe a third party’s intellectual property right, subject to standard exclusions (combinations with non-GrowBro products, modifications, or use after notice to stop).

17. Term, suspension & termination

• These Terms remain in effect while you have an account or active subscription.
• We may suspend or terminate your access immediately if: (a) you breach these Terms, (b) you fail to pay fees when due, (c) your use threatens the security or integrity of the Services or others, or (d) we are required to do so by a third-party platform (Meta, Google, etc.) or by law.
• You may cancel at any time from the Billing section or by emailing billing@growbro.ai. Cancellation takes effect at the end of the current billing period.
• Data export and deletion on termination: for 30 days after termination you may request export of your Customer Content. After 30 days, we will delete Customer Content from active systems within a further 60 days, subject to backup retention and legal record-keeping. See the Data Deletion page.
• Sections that by their nature should survive termination (including 7, 9, 11, 14–16, 18–24) survive.

18. Governing law & dispute resolution

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. The courts at New Delhi, Delhi, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction. The parties may, by mutual written agreement, refer disputes to arbitration under the Arbitration and Conciliation Act, 1996, with the seat at New Delhi and proceedings in English.

19. Export controls & sanctions

You will comply with applicable export, re-export, and sanctions laws. You represent that you are not on any restricted-party or sanctions list and that you will not use the Services in any jurisdiction subject to comprehensive economic sanctions.

20. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, network or power failures, or failures of upstream platforms (Meta, Google, Razorpay, Supabase, Vercel).

21. Notices

Legal notices to GrowBro must be sent to legal@growbro.ai with a copy to our registered office. We will send legal notices to the email address on your account. Notices are deemed received on the next business day after sending.

22. Assignment

You may not assign these Terms without our prior written consent. GrowBro may assign these Terms without consent in connection with a merger, acquisition, financing, or sale of substantially all of its assets. Any non-permitted assignment is void.

23. Severability & waiver

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable. A waiver is effective only if in writing and signed by the waiving party. No waiver of one breach is a waiver of any other.

24. Entire agreement

These Terms, together with the Privacy Policy, the Data Deletion page, and any order form or DPA executed between the parties, constitute the entire agreement between you and GrowBro regarding the Services and supersede any prior agreements. In the event of conflict, an executed order form or DPA controls over these Terms; these Terms control over the Privacy Policy as to matters of contract.

25. Changes

We may update these Terms. The Effective date at the top reflects the latest revision. Where changes materially affect your rights or obligations, we will provide at least 30 days’ advance notice by email or in-app banner. Your continued use of the Services after the effective date constitutes acceptance.